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Seniors, People with Disabilities Asked to Take Paratransit Survey

Each year, Alameda residents who are older or have disabilities are asked to complete an online survey to determine if the City’s transportation programs are meeting people’s needs. This year’s online paratransit survey will be available until Monday, November 13. Printed copies are available at all Alameda libraries and the Mastick Senior Center or may be requested by calling 510-747-7513.

Alameda Post - Three users of the Hop on the Bus program sit together on a bus. Riders are encouraged to complete the paratransit survey so the City has valuable user information for programs like this.
Riders enjoy the Hop on the Bus program. Photo City of Alameda.

The City provides the following affordable transportation options for residents who are older or have disabilities:

  • Alameda Free AC Transit Bus Passes for residents who meet financial criteria and are age 65+ or between the ages of 18 and 64 with a certified disability.
  • Alameda Independent Mobility Program (AIM) provides subsidized curb-to-curb service within Alameda County through Transportation Network Companies such as Lyft and Uber. Administered by the City’s current 2-1-1 provider, Eden I&R, this program is for residents 18 and older who are fully enrolled in East Bay Paratransit and meet the financial criteria.
  • Transportation 101 interactive workshops provide information on various transportation options such as AC Transit Clipper Card, Free AC Transit Bus Passes, AIM, and East Bay Paratransit for Mastick Senior Center members and Alameda residents. Guest speakers provide information on electric vehicles, how to obtain a clipper card and use it, safe driving courses, and more.
  • Hop on the Bus, a unique travel training program that takes small groups of Mastick Senior Center members interested in improving their transit skills on short bus trips within Alameda using AC Transit.
  • Transit App Training workshops teach how to use public transit apps to plan trips.

Survey forms, information about Alameda’s transportation programs, and other resources such as East Bay Paratransit and a mobility device breakdown service are available at These services are funded by Measures BB transportation sales tax dollars, which are administered by the Alameda County Transportation Commission.

For more information, call Paratransit Coordinator Katherine ‘Kat’ Kaldis at 510-747-7513 or email [email protected]. The City’s paratransit office is located at Mastick Senior Center, 1155 Santa Clara Ave.

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