East Bay Municipal Utility District (EBMUD) has issued an alert following reports from customers who received visits at their homes by individuals pretending to be EBMUD representatives, saying they need to test their tap water. Impersonators have been reported in Oakland and Richmond. These are not EBMUD employees.
EBMUD wants customers to know:
- EBMUD maintenance employees will never ask to enter your home. EBMUD workers repairing pipelines in your neighborhood may knock on your door to notify you about work in the area but will never ask to enter your home.
- EBMUD employees will always schedule visits. Plumbing inspections, water conservation audits, or tap water tests are always pre-arranged with customers. If this visit is not scheduled or if you are suspicious, do not open the door.
- EBMUD employees always carry identification with their name, photo and employee number visible. Many, but not all, are uniformed. All maintenance vehicles are marked with the EBMUD logo.
- EBMUD drinking water quality has surpassed every state and federal requirement that safeguards public health. See ebmud.com/waterquality for more information.
EBMUD recommends the following actions:
- If an EBMUD employee is at your door and asks to come in, ask to see their identification and ask them the purpose of the visit.
- If you suspect an individual is impersonating a water worker, call EBMUD at 1-866-403-2683 to confirm their identity.
The East Bay Municipal Utility District has a proud history of providing high-quality drinking water for 1.4 million customers in Alameda and Contra Costa counties. EBMUD’s wastewater system serves 740,000 customers and helps protect the ecosystem of San Francisco Bay. EBMUD is a not-for-profit public agency established in 1923.
For more information about EBMUD, visit the East Bay Municipal Utility District website.
